Privacy Policy
At Bosku.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
Personal Information
We collect information that you provide directly to us, including: name, email address, phone number, business name, business address, payment information, and Google Business Profile credentials.
Business Information
When you connect your Google Business Profile, we access and store: business profile information, customer reviews, review responses, business photos, business hours, and customer messages.
Usage Information
We automatically collect information about how you use our platform, including: IP address, browser type, device information, pages visited, features used, time and date of visits, and interaction with AI-generated content.
Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities and to provide a personalized experience.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and manage your account
- Generate AI-powered review responses
- Analyze and improve our AI algorithms
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraudulent activity
- Comply with legal obligations
3. How We Share Your Information
Third-Party Service Providers
We share information with third-party service providers who perform services on our behalf, including: payment processing, data analysis, email delivery, hosting services, and customer service.
We share information with Google as necessary to access and manage your Google Business Profile on your behalf.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Business Transfers
If Bosku.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it by law.
6. Your Rights and Choices
Access and Update
You can access and update your account information at any time through your account settings.
Data Deletion
You may request deletion of your personal information by contacting us. We will comply with your request subject to legal obligations.
Opt-Out
You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You cannot opt out of service-related communications.
Cookies
Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our platform.
7. Third-Party Links
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
8. Children's Privacy
Bosku.ai is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using Bosku.ai, you consent to the transfer of your information to the United States and other countries.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to: know what personal information we collect, access your personal information, request deletion of your personal information, and opt out of the sale of your personal information (we do not sell personal information).
11. European Privacy Rights
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to: access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use of Bosku.ai after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@bosku.ai
Address: 123 Business Ave, San Francisco, CA 94102
For GDPR or CCPA requests, please email: privacy@bosku.ai
Last updated: January 2025